1. Definitions
1.1 “The Supplier” means PRO WORKWEARLINK & EMBROIDERY
1.2 “Purchaser” means the person (the word “person” is deemed to include a corporation) ordering the goods which are the subject of this contract and any future contract that may be entered into by the same Purchaser with the Supplier.
1.3 “Goods” means the goods supplied by the Supplier pursuant to any order by a Purchaser.
1.4 “The Price” includes but need not be limited to, the purchase price for the goods, the delivery and freight charges, the GST payable in respect of the supply of the Goods and extra packaging charges if any.
1.5 “the GST” means the Goods and Services Tax payable in respect of the supply of the Goods made by the Supplier to the Purchaser from time to time.
2. General
The only contractual terms which are binding upon the Supplier are those herein contained or which are otherwise expressly agreed to in writing by the Supplier with a Purchaser. All other terms, conditions, warranties, representations, statements and obligations, whether express or implied and which would otherwise by binding on the Supplier are, to the extent permitted by law, hereby expressly waived, excluded and negative.
3. Orders
3.1 The Supplier shall only be obliged to supply goods to the Purchaser which are paid for (upfront payment) at the time the Purchaser orders the Goods from the Supplier. The Supplier may at its absolute and unfettered discretion supply Goods to the Purchaser without any upfront payment.
3.2 Orders for non-stocked goods:
(i).
shall only be accepted by the Supplier if such orders are in writing; and
(ii).
such order or orders may not be subsequently cancelled by the Purchaser unless there is a prior agreement to the said cancellation in writing by the Supplier.
3.3 The Supplier need only deliver to the Purchaser Goods which the Purchaser has ordered and which the Supplier has in stock. In the event, the Supplier is unable to supply all the goods ordered but only some part of the order, then the Supplier shall inform of the shortfall in stock and the Purchaser shall inform the Supplier in writing that the Purchaser requires;
a. Cancellation of the order and refund of its payment; or
b. Accept the Goods in stock and await provisions of out-of-stock items when they are available from the Supplier; or
c. Accept the Goods in stock and a refund or credit in respect of the out-of-stock Goods.
3.4 The Supplier shall not in any manner whatsoever be held liable for any loss either to the Purchaser or others for any of the Goods failing to arrive at any destination and/or on any due date or time.
3.5 The Supplier shall at all times endeavour to deliver the Goods as requested and on time but no liability whatsoever shall attach to the Supplier for late delivery.
3.6 Invoicing & Order Processing: PRO primarily services online orders. Manual invoices (staff assisted) are provided as a courtesy but may be prone to errors. Invoice Verification: When a manual invoice is created on behalf of the buyer, it is the buyer’s responsibility to thoroughly review all details before making payment. Any errors in the invoice are ultimately the buyer’s responsibility. Acceptance of Terms: Buyers are required to accept the Terms & Conditions before we can proceed with any business transactions. For online orders, this is confirmed by ticking the acceptance box during checkout.
3.7 Order Combination Conditions:
a. Within 24 Hours (Same Day):
Multiple orders placed online on the same day (within 24 hours) can be combined if the buyer includes a clear instruction to do so.
b. Within 48 Hours (Different Days):
Orders placed within a 48-hour window (even across different days) can also be combined, but only if the buyer explicitly requests it in the order notes.
c. Beyond 48 Hours:
Orders placed more than 48 hours apart are subject to supplier’s pre-approval before combining, as processing timelines may prevent consolidation.
4 Credit Claims and/or Return of Goods /or Exchange of Goods
Goods may only be returned/exchanged to the Supplier, within 7 days, subject to the following conditions and hygiene requirements:
4.1 Before the Purchaser returns/exchanges any goods to the Supplier, it must be authorized in writing to do so by the Supplier and issued with an authorization number or email before a such return is effected.
4.2 The Supplier need not accept the return/exchange of any goods unless such goods are returned to the Supplier within 7 days of the receipt by the Purchaser.
4.3 Goods being returned/exchanged must be in a 100% unworn condition with all original packing and tags, accompanied by a copy of the relevant invoice number, the Supplier’s authorization number or email, and the name and address of the Purchaser and return-paid satchel or returned using the Supplier’s paid & nominated carrier.
4.4 The Purchaser shall be responsible for all costs and expenses associated (directly or indirectly) with the return/exchange of goods unless the Supplier otherwise determines; plus additional re-stocking fee/admin fee as below.
4.5 Credit claims for shortages must be notified in writing to the Supplier within 48 hours of receipt of the goods otherwise the Supplier need not credit such shortages to the Purchaser’s account.
4.6 The Supplier need not (in its absolute discretion) accept or agree to a credit claim where the Purchaser has had the goods delivered (directly or indirectly) to any third party.
4.7 The suppliers shall not accept or agree to a credit claim once artwork has been approved by the Purchaser or any third party.
4.8 Goods which have been decorated are not eligible for return. The Supplier reserves the absolute and unfettered right to determine what action if any is required in respect of all decorated orders which have been incorrectly decorated.
4.9 Goods ordered and received by the Purchaser are not returnable unless the goods are clearly of the incorrect style and/or size to those ordered by the Purchaser and/or are goods damaged at the Supplier’s premises or in transit from the Supplier using the Supplier’s nominated carrier.
4. 10 Credit claims shall not be accepted by the Supplier where the goods are samples or orders without the Supplier’s prior written approval which will be at the Supplier’s absolute and unfettered discretion.
4.11 Discontinued goods are not eligible for return/exchange under any circumstances whatsoever.
4.12 Goods to be returned/exchanged must be 100% in their original garment bag with all tags, and if not, any credit will be at the absolute and unfettered discretion of the Supplier.
4.13 Samples must be purchased and may be returned against an order that is to be decorated with either embroidery or printing.
4.14 Re-stocking fee/admin fee, the greater of:
A. 25% of the value of the returned goods; or
B. $25-00 + gst
Will be levied as an administrative charge and shall be deducted from any refund or credit in respect of all returned goods.
4.15 Return/Exchange Processing Timeframe:
Please allow up to 15 business days from the date the retailer receives your returned item for processing.
Standard Processing:
PRO Warehouse aims to process returns within 10–15 business days after receiving the item.
Possible Delays:
A. Peak Seasons: Processing may take longer during high-volume periods (e.g., sales, promotions).
B. Shipping Delays: Additional transit time for returns to reach the warehouse may extend processing.4.16
Refund Timeframe:
A. Once approved, refunds are processed during the weekly payrun.
B. Average refund time: 5–8 business days (varies by payment method).
5 Price and Payment:
5.1 The prices of all or any goods are subject to periodic change and may be without notice to the Purchaser.
5.2 Non-stocked goods will be quoted by the Supplier before any orders for such goods are accepted by the Supplier.
5.3 Payment MUST be made by the Purchaser to the Supplier for all goods before dispatch unless the Supplier decides otherwise at its absolute and unfettered discretion.
5.4 Goods dispatched to the Purchaser without prior payment and after a credit account has been opened for the Purchaser by the Supplier (the terms and conditions of that account determined at the absolute and unfettered discretion of the Supplier) the Supplier will dispatch orders only on the basis that payment will be received by the Supplier within the period provided for by the terms and conditions of that credit account and upon receipt by the Purchaser (or its nominated third party) of the goods.
5.5 Goods not paid for prior to being dispatched by the Supplier MUST be paid for in full within 7 days of receipt of the goods by the Purchaser or its nominated third party unless some other period has been set for payment by the Supplier in its absolute and unfettered discretion.
5.6 If payment for goods is not made within the time specified by the Supplier (or in accordance with these Terms and Conditions) then interest calculated at the rate of 8% weekly shall accrue on the monies due (including any GST in respect of such money) and an administrative charge of $25-00 in respect of each order unpaid by the due date. Any payment received by the Supplier shall be credited firstly as against any interest and administrative charges due.
5.7 Upon the Purchaser committing any act of insolvency all monies due by the Purchaser to the Supplier shall become payable immediately.
5.8 Name Logo Embroidery/Printing
Definition: A name logo refers to the staff’s first name embroidered or printed, typically located on the right-hand side of the garment’s front chest.
Character Limit: Limited to 5 letters (e.g., James, Alex).
Exclusions: Business names are not considered name logos.
Note: If you require a business name logo for embroidery or printing, please select the artwork logo option instead.
5.9 Order Acceptance Policy:
PRO Warehouse reserves the right to reject or cancel any order, even if payment has already been made by the buyer. In such cases, the buyer will receive a full refund. Cancellation may occur due to product unavailability, production capacity constraints, system error or any other reasons, such as, if the buyer is listed on PRO group’s blacklist. PRO Factory reserves the right to provide or withhold the reason for cancellation at its discretion.
6 Risk for uniforms and logo embroidery/printing (no return/exchange policy):
6.1 Risk in the goods shall pass to the Purchaser as at the date and time of dispatch immediately the goods are placed upon the vehicles which are to effect delivery regardless of whether the vehicles are loaded at the premises of the Supplier or of the Supplier’s agents and the Purchaser shall insure all goods that are at its risk.
6.2 The Supplier accepts no risk or liability in respect of any order dispatched to a third party.
6.3 Small production errors:
Due to the natural fabric movement during the machine production, it can’t be guaranteed 100% in line with your original product or your original logo.
As it is manual handling on soft fabric, the factory can only achieve 80-90% alignment, which is meeting the standard in the industry.
From time to time for bulk production, the machine may have a small movement error or needle error which is acceptable by most of our clients as long as it is not affecting the overall appearance of the Logo.
Our factory can only take the orders if our clients could accept the above on a reasonable basis.
6.4 Logo setup/digitising:
A fee deduction applies if you canceled your order after the factory sets up your logo. The setup/digitizing cost is on average $110 plus GST. This fee will be deducted from your cancellation to cover time & labour costs. Additional cost also applies if you are raising more complicated requirements to update your logo.
6.5 Logo colour match and logo design match. (Products after logo embroidery doesn’t qualify for return/exchange). :
Technically speaking, your logo color/design will be matched 80-90%, not 100%. Your logo digitizing design will be completed in around 24-48 working hours according to your artwork and an image will be emailed to you so that you can see what it looks like. Most of our clients are happy to go ahead after they viewed the design image. However, if you need one sample logo stitch-out & send a photo or video, the cost is $35 (front chest), $55 (back large) plus GST. Simply reply the email to request a sample.
If you have an existing garment with your business logo, please send us a photo so that we can do our best to make it the same. For the 1st time customers, due to the time consumption for the logo digitizing, please advise in writing for your logo requirements, such as colour, height, width, font, stitches, etc. If you don’t have detailed info, our factory will make an effort to design the logo according to the common practice with reference to your photo or text. However, additional fees will apply if you need to make a few changes afterwards or if our factory has to ring you again to re-design the logo. The fees will be based on additional working hours which is a minimum of $20-40 for each half hour according to the complexity. In the extreme case that the budget significantly exceeds the cost due to the complexity, we will discuss with you in advance or refund you partially to cancel the order if an agreement cannot be reached.
6.6 New customers when ordering for the 1st time. (Products after logo embroidery doesn’t qualify for return/exchange).
1st time order? If you haven’t tried the garments before, highly recommend purchasing a small quantity online for sampling purposes. It’s also important to check the size chart to get the right sizes to achieve the best comfort because the sizes are different in different brands in the market. For any return/exchange, a 25% re-stocking fee plus postage on both ends will apply. Products after logo embroidery don’t qualify for return/exchange.
7 Title
7.1 Notwithstanding that Risk in the goods shall pass to the Purchaser as herein provided, the legal and beneficial title to and ownership of the goods shall be retained by and remain with the Supplier absolutely until the whole of the monies due under the invoice is paid in full.
7.2 In the event that the Purchaser defaults in the payment for the goods, the Supplier shall have the right (but not the obligation) to retake possession of the goods by adopting in its absolute and unfettered discretion such lawful means as may be necessary for the circumstances and notwithstanding wherever such goods may be located. Further, the Supplier shall have the right itself or by its agents, servants, employees or other authorized representatives to enter the Purchaser’s premises without being deemed a trespasser and to retake possession of the goods and to remove them from such premises without let or hindrance by the Purchaser.
7.3 In the event that the Purchaser has not paid for the goods prior to dispatch from the Supplier (or the Supplier’s agent as the case may be), the Purchaser may sell the goods to a third party provided that the proceeds of any such sale are kept separate from all other monies held by the Purchaser and such money are hereby deemed and it is expressly acknowledged by the Purchaser to be held by the Purchaser upon trust for the Supplier.
7.4 In the event and notwithstanding that title to the goods has not passed to the Purchaser, the Purchaser hereby acknowledges that the Supplier has a lien over all goods in possession of the Purchaser and are held by the Purchaser to secure payment of monies due to the Supplier.
8 Change Of Ownership:
8.1 The Purchaser hereby agrees to notify the Supplier in writing of any change of ownership of the Purchaser within seven (7) days from the date of such change and indemnifies the Supplier against any loss incurred by the Supplier as a result of the Purchaser’s failure to do so.
8.2 In the event that the Purchaser is:-
a. a corporate entity than a 5% change in the shareholding thereof and/or the removal or appointment of a director shall be deemed to be a change in the ownership of the Purchaser;
b. a partnership then a change of any one of the partners thereof (and if one of the partners is a corporate entity – then a change envisaged by paragraph a hereof) shall be deemed to be a change of ownership.
9 Jurisdiction
The parties hereby agree that the proper law applicable to all contracts and agreements arising between the Supplier and the Purchaser is the law of the State of New South Wales and the parties hereto agree to submit to the exclusive jurisdiction of the Courts of that State.
10 Collection Charges
10.1 The Purchaser hereby expressly agrees to pay all costs and expenses incurred directly or indirectly by the Supplier (including but without being limited to the commission charged by collection agencies and all legal costs and disbursements on an indemnity basis including but not being limited to Solicitor / Client costs) in respect of the collection of any outstanding monies owed by the Purchaser to the Supplier.
10.2 The Supplier shall be entitled at its absolute and unfettered discretion to determine the time from which it will seek to recover the costs of any unpaid goods and the costs and expenses howsoever associated with such recovery action provided that the Supplier may not commence any action until the expiry of any time period within which the Purchaser has to pay for the goods.
11 Privacy Policy
11.1. Introduction
PRO workwearlink is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our Website.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.
11.2. Information We Collect
We may collect the following types of information:
a. Personal Information**
– Name
– Email address
– Phone number
– Business name
– Billing and shipping address
– Payment details (processed securely via third-party payment processors)
b. Non-Personal Information
– Browser type and version
– IP address
– Pages visited on our Website
– Time and date of visits
– Referring website
c. Cookies & Tracking Technologies**
We use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our services. You can disable cookies in your browser settings, but this may affect Website functionality.
11.3. How We Use Your Information**
We may use your information for the following purposes:
– To process and fulfill orders
– To communicate with you (e.g., order confirmations, customer support)
– To improve our Website and services
– To send marketing communications (with your consent)
– To comply with legal obligations
11.4. Disclosure of Information**
We may share your information with:
Service Providers:** Third parties who assist with payment processing, shipping, and analytics.
Legal Compliance:** If required by law or to protect our rights.
Business Transfers:** In case of a merger, acquisition, or sale of assets.
We do not sell or rent your personal information to third parties for marketing purposes.
11.5. Security Measures
We implement industry-standard security measures to protect your data, including encryption (SSL) and secure payment gateways. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
11.6. Your Rights & Choices
You have the right to:
– Access, correct, or delete your personal information
– Opt out of marketing communications
– Disable cookies in your browser
– Withdraw consent (where applicable)
To exercise these rights, contact us at customers@workwealink.com.au.
11.7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.
11.8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our Website with the effective date. Continued use of the Website constitutes acceptance of the revised policy.
